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Pretty much immediately. During the sign up process, you will be able to choose the license start date. All materials are available two months in advance, and immediate access is granted to the materials. For example, if you wish your license to start with September’s curriculum, you will begin to have access to the September download page during the first week of July. Which is pretty sweet for obvious reasons. close

No. Licenses are only sold in 12-month periods. We sell them in 12-month blocks because there’s no way you could use them for only one month. Are you kidding? You’ll be hooked in one week! Geesh. Just looking out for you. close

What’s a check? We have no idea what those are. Our computers only accept digital payment online during the sign up process. We are slowly turning into robots. We accept major credit cards and e-checks. E-checks are an electronic draft from a checking account. By using the e-check feature, you will enter the routing number, checking account number and bank name online. Oh, a check! As in, take the “e” off of e-check. No, we don’t accept those. With our luck Reggie would make a paper airplane out of it. close

Afraid not. We at Orange pride ourselves on not being bankers. We let the computers take care of all of it. For more info on payment see the "Do you accept checks?" question above. close

Orange offers training through The Orange Tour and The Orange Conference. Go ahead, click the links to find out more about these great training opportunities. close

Probably because we forgot to add them. OR You could try this: when using Adobe Reader and printing grayscale, please be sure to set the Advanced Option for "Set Font and Reserve Policy" to "Send At Start." close

That's crazy. When Reggie prints them, the boxes are blue and orange. When printing, be sure to open the PDF documents with Adobe Acrobat Reader, and then proceed to print. Printing the PDFs from the preview pane and not Adobe Acrobat Reader will sometimes create black boxes on the printed page. close

All PDFs within the curriculum are copyright protected as a whole, due to the use of graphics, layout and design. That means all the PDFs are password-protected. If you would like to edit the material, you can do so by using the Word documents provided. close

If you are experiencing problems with your PDFs displaying only a white page, or you are receiving an error that the viewer cannot decrypt the document, please update your Adobe Reader to the latest version. You will find the most recent installers at www.adobe.com. close

To change the primary user information, the current primary user can log in and modify the account with updated information. Should the primary user leave, a secondary user, or new ministry leader can change the primary user info by contacting us. Our lawyer wrote this answer. Can you tell? close

A secondary user can be a volunteer, staff member or teacher that needs access to the materials for downloading and distributing. A secondary user is not able to make any changes to the account. Why? Because he or she is secondary! Sorry for yelling (smiley face). close

To add a secondary user, the primary user or coach must first log in. On their Curriculum Administration and User Management page (the page seen directly after log in), there will be the option to add secondary users. If you want to add more secondary users than the number you received with your initial license agreement, they are available at a charge of $20 per 10 users per year. To request more users contact us. close

PC Users: If you are on a PC, first of all that is just too bad (just kidding, hope the IT guys don't read the FAQ). You probably have a temporary file hanging around from a previous failed download. You should go to Start menu > Settings > Control Panels > Internet Options. From the General tab, click on the button in the Temporary Internet Files panel. Click on the Delete Files button to remove any failed download or partial download of that file. Also, Click on the 'Settings' button in this same panel and make sure that your browser is set to 'Check for newer version of stored pages' at 'every visit to the page.' Apply the changes and close the 'Internet Options' window. Mac Users: If you are on a Mac, congratulations (simmer down, just kidding)! You can accomplish the same thing by going to 'Preferences > Advanced > Empty Now' under 'Cache Settings.' close

Yes, you have to set-up an account and buy a bundle of credits to download a song. close

Yes, we do. We love finding new music that connects with kids and families. You can submit your music to us according to these guidelines. #1 Must be completely original music and lyrics. Due to copyright issues you can't use a generic track and sing along to it. #2 Send us a CD (or DVD) and lyric sheet for what you feel are your best five songs. #3 Send us your contact info, email and related websites to share with us what you do. #4 Items can be mailed to: Yancy Richmond c/o Amber Sky Records 2441-Q Old Fort Pkwy #354 Murfreesboro, TN 27128 Items will not be returned. Thank you! close